Travel Terms & Conditions
At Crown Travel, we value clarity, flexibility and transparency. These Travel Terms & Conditions explain how bookings, payments, changes, cancellations, responsibilities and personal data are handled when you travel with us.
1. Booking confirmation
A booking is considered confirmed once Crown Travel or its authorized agent issues written confirmation after receipt of the required deposit or payment. Clients must carefully review the confirmation and immediately report any incorrect or incomplete information, especially names as shown on passports.
2. Booking on behalf of other travelers
If one person books on behalf of other participants, that person is considered the main contact for the booking and is responsible for payments, communication, requested changes and cancellations. By booking for others, the booking contact confirms that they have the authority and consent to accept these terms on behalf of all participants included in the reservation.
3. Prices and quotations
All itineraries, dates and prices are subject to confirmation at the time of booking. Crown Travel will not increase the price of a confirmed trip after full payment has been received, unless the client requests changes to the agreed program or services.
4. Our commitments
We are committed to maintaining the agreed travel price before departure and during the trip unless the client requests modifications. We also aim to remain flexible during the journey, but any requested change may generate additional costs payable by the client, and in the event of vehicle breakdown or guide illness, Crown Travel will arrange a replacement as quickly as possible to continue the service.
5. Deposit and reservation
A deposit of 30% of the total amount is required to confirm a reservation. The trip is only confirmed once the required payment has been received, and all hotels proposed in the quotation remain subject to availability at the time of confirmation; if one or more hotels are unavailable, Crown Travel will offer accommodation of at least a similar category.
6. Payment terms
Unless otherwise specified in the invoice or quotation, payment is made in three installments: 30% at the time of reservation, 40% within two months after reservation, and the remaining 30% at least 45 days before the start of the trip. Payments are made by credit card or bank transfer through a payment link generated by Crown Taxi & Remisse, and the total amount communicated to the client includes a bank commission of 5%.
7. Information and documents required
Clients must provide complete and accurate information necessary for the booking, including names, passport copies and any details required for train tickets, flights, permits, tax exemptions or entrance tickets. Crown Travel is not responsible for costs, delays or losses caused by missing, inaccurate, incomplete or late information provided by the client.
8. Airfare
International airfare is not included unless it is expressly mentioned in the tour description or quotation. If Crown Travel assists with air ticket reservations, prices are indicative at the quotation stage and remain subject to airline conditions, availability and fare changes until confirmed.
9. Medical information and fitness to travel
Clients are responsible for assessing whether a trip or activity is suitable for their physical condition and travel profile. Crown Travel may request relevant medical information when reasonably necessary for safety reasons, and clients should consult their physician regarding medical fitness, vaccinations and travel precautions before departure.
10. Special requirements
Any special request, dietary restriction, allergy, accessibility need or mobility limitation must be communicated at the time of booking. Crown Travel will make reasonable efforts to accommodate such requests, but cannot guarantee that all special requirements can always be fulfilled depending on the destination, itinerary and availability of services.
11. Minors
Any traveler under the age of 18 is considered a minor and must travel with an adult. The accompanying adult is responsible for obtaining all necessary permissions, travel documents and consents required by law, and also remains responsible for the supervision and well-being of the minor throughout the trip.
12. Travel insurance
Clients are strongly advised to travel with valid insurance covering medical expenses, emergency evacuation, repatriation, cancellation and travel disruption. The source text states that travel with the tour operator requires insurance with minimum medical, evacuation and repatriation coverage of USD 200,000, and that insurance is not included in the tour price.
13. Changes requested by the client
Any change requested by the client is subject to availability and approval by Crown Travel. Additional costs resulting from modifications to hotels, transport, train reservations, flights, tickets or other services must be paid by the client, and no changes are permitted within 10 days before the start of the first booked service unless Crown Travel expressly agrees otherwise.
14. Changes made by Crown Travel
Crown Travel may modify an itinerary when reasonably necessary due to operational requirements, health and safety concerns, weather, strikes, mechanical issues, border restrictions, transport disruptions or other circumstances outside its control. Where possible, clients will be informed as soon as reasonably possible, and any modification will aim to preserve the overall quality and spirit of the trip.
15. Flexibility during travel
Travel in Peru may involve remote areas, road conditions, weather variations and unforeseen operational constraints. For this reason, routes, schedules, accommodations, transportation modes, included visits or activity order may need to be adjusted, and no refund will be granted for unused services missed after departure where the cause is outside Crown Travel’s control or results from the client’s own actions.
16. Cancellation by the client
The trip may be cancelled up to 45 days before the start date of the tour. Trips cancelled less than 45 days before departure incur cancellation fees equal to 30% of the total trip amount, and bank charges related to refunds remain at the client’s expense.
17. Flights and cancellation
If airline tickets have been reserved by Crown Travel, those tickets are not refundable in the event of trip cancellation, regardless of the cancellation date. If the client wishes to postpone the trip, flight tickets may be modified without airline penalty only if the new dates are communicated in time and the airline fare for the new travel date remains the same; any fare difference will be charged to the client.
18. Force majeure
Force majeure refers to a sudden, unforeseeable and unavoidable event beyond the control of the parties, such as war, natural disaster, health crisis, government restrictions or severe transport disruption. If a reserved trip cannot operate due to force majeure, Crown Travel will offer the same trip at a later date chosen by the client, subject to availability and in the same service categories, and if a trip already in progress is interrupted for this reason, Crown Travel will assist the traveler in Peru and will do everything possible to reimburse any amount not yet spent.
19. Travel documents
Each traveler is solely responsible for carrying a valid passport and all required travel documents, visas, permits, certificates and insurance documents for the countries or regions included in the itinerary. The source text states that passports must remain valid for at least 6 months after the last day of travel, and Crown Travel is not responsible for losses or expenses caused by missing or invalid documentation.
20. Third-party suppliers
Crown Travel works with hotels, airlines, guides, activity providers, transport companies, boat operators and other independent suppliers in order to deliver part of the booked services. While Crown Travel takes reasonable care in selecting these providers, it cannot be held responsible for the acts, omissions, delays or failures of third-party suppliers operating under their own conditions and local regulations.
21. Optional services
Any optional extra not expressly included in the confirmed itinerary or quotation is considered a separate service. If Crown Travel assists in arranging such optional services at the client’s request, responsibility for that service remains with the third-party provider operating it.
22. Responsibility and traveler conduct
Travelers are expected to comply with local laws, follow safety instructions and behave in a way that does not endanger themselves, other guests, staff or suppliers. Crown Travel reserves the right to end or refuse service at the client’s expense if the traveler’s behavior creates danger, serious disruption or non-compliance with legal or safety rules.
23. Complaints
Any complaint must be raised as soon as possible during the trip so that Crown Travel has a reasonable opportunity to solve the issue. The source text also states that any complaint submitted after the completion of the trip must be sent in writing within 30 days after the last day of travel.
24. Privacy
Crown Travel collects and uses personal information only to the extent reasonably necessary to organize and deliver the booked services, manage bookings, process payments, communicate with service providers, ensure safety and comply with legal obligations. By booking with Crown Travel, clients consent to the collection, use and disclosure of personal information as described in the company’s Privacy Policy.
25. Images and marketing
During tours or travel services, photos or videos may be taken by Crown Travel, its representatives or other participants. The source text states that travelers consent to the use of such images for promotional and marketing purposes unless otherwise agreed in writing.
26. Governing law
These terms are governed by the laws of Peru. Any dispute relating to a booking, tour, product or service is subject to the jurisdiction of the courts located in Lima, Peru.
27. Amendments
Crown Travel may update these Travel Terms & Conditions from time to time and publish the revised version on its website. The source text states that amendments take effect 10 days after publication on the website.
F.A.Q
1. What kind of trips does Crown Travel offer ?
Crown Travel offers private tours, tailor-made Peru itineraries, airport transfers, cruise shore excursions, Lima tours, and multi-day journeys such as the South Peru Circuit and North Peru Circuit.
2. Are your Peru tours private or shared ?
Crown Travel focuses on private travel experiences with personalized service rather than fixed group departures.
3. Can I customize my Peru itinerary ?
Yes. Your itinerary can be adapted according to the number of travelers, length of stay, budget, hotel category, pace of travel, selected visits and optional extensions.
4. Do you offer tailor-made trips in Peru ?
Yes. Crown Travel specializes in tailor-made Peru travel with private driver-guides, flexible routing and personalized support across the country.
5. What destinations can I visit with Crown Travel ?
Depending on the itinerary chosen, clients can visit destinations such as Lima, Paracas, Nazca, Arequipa, Lake Titicaca, Cusco, Machu Picchu, Caral, Chavín, Trujillo, Cajamarca, Kuélap, Gocta and Tarapoto.
6. What is included in a private Peru tour ?
Inclusions depend on the chosen formula and itinerary, but services can include private transportation, driver-guide services, excursions, hotels and selected internal flights.
7. What are the four travel formulas ?
Crown Travel offers four formulas: Essential, Comfort, Signature Standard and Signature Premium.
8. What is included in the Essential formula ?
The Essential formula includes private transportation according to the selected itinerary, with personalized service and flexibility on the route.
9. What is included in the Comfort formula ?
The Comfort formula includes private transportation plus customizable activities and excursions according to the traveler’s interests, rhythm and itinerary.
10. What is included in the Signature Standard formula ?
The Signature Standard formula includes private transportation, activities and standard 2–3 star hotels with private room, private bathroom and hot water.
11. What is included in the Signature Premium formula ?
The Signature Premium formula includes private transportation, activities and comfort or upscale 4–5 star hotels, with a more exclusive service level and added comfort touches.
12. Can I mix hotel categories during the same trip ?
Yes. Crown Travel states that trips can be organized with standard hotels, comfort hotels or a mix of both categories depending on client priorities and budget.
13. Do you offer private Lima tours ?
Yes. Crown Travel plans private tours from Lima including city tours, Larco Museum, Pachacamac, the Magical Water Circuit, Caral, Paracas, Ica, Nazca and food experiences.
14. Do you offer shore excursions for cruise passengers ?
Yes. Crown Travel offers private shore excursions with port pick-up, airport-port transfers and customized timing according to the cruise schedule.
15. Do you monitor cruise arrival times ?
Yes. The site plan states that cruise arrivals can be monitored in case the ship arrives earlier or later than expected, while keeping a return to the ship well before departure time.
16. Do you provide airport transfers in Peru ?
Yes. Airport transfers are part of Crown Travel’s services, and both the North and South circuit documents include Lima airport transfers in the program.
17. Is the South Peru Circuit customizable ?
Yes. The South Peru Circuit is fully customizable and can be adapted in terms of pace, hotel style, selected visits, number of travelers, budget and optional extensions.
18. What places are included in the South Peru Circuit ?
The South Peru Circuit includes Lima, Paracas, Nazca, Chala, Arequipa, Puno, Sicuani, Cusco, Ollantaytambo and Machu Picchu.
19. How long is the South Peru Circuit ?
The published South Peru Circuit is 18 days and 17 nights, but we can adjust to you stay to make it shorter or longer.
20. What is the starting price of the South Peru Circuit ?
The starting price of the South Peru Circuit is from USD 2,800 per person.
21. Is the North Peru Circuit customizable ?
Yes. The North Peru Circuit is also fully customizable according to travel time, budget, hotel category, pace and selected experiences.
22. What places are included in the North Peru Circuit ?
The North Peru Circuit includes Lima, Caral, Chavín, Huascarán Mountain Lodge, Trujillo, Cajamarca, Kuélap, Gocta and Tarapoto.
23. How long is the North Peru Circuit ?
The published North Peru Circuit is 18 days and 17 nights, but we can adjust to you stay to make it shorter or longer.
24. What is the starting price of the North Peru Circuit ?
The starting price of the North Peru Circuit is from USD 2,600 per person.
25. Are internal flights included in the circuits ?
Yes. The South Peru Circuit includes the internal flight from Cusco to Lima, and the North Peru Circuit includes the return flight from Tarapoto to Lima.
26. Can I add extra experiences to my circuit ?
Yes. Optional extensions and add-ons may include the Larco Museum, Colca Canyon, Nazca Lines flight, Puerto Maldonado, an overnight on Lake Titicaca, cooking classes, food tours and Pisco tasting, or anything you would like to do or see.
27. Do you offer trips with a private driver-guide ?
Yes. Crown Travel’s itineraries are designed around private driver-guide services and personalized support throughout the journey.
28. How do I request a quote ?
You can request a quote by filling in the contact form or by contacting Crown Travel on WhatsApp with your travel dates, number of travelers, destinations, preferred language and travel formula.
29. How long does it take to receive a proposal ?
Crown Travel states that a first personalized proposal can be sent within 48 hours.
30. What information should I include in my quote request ?
The recommended details include your full name, email, phone or WhatsApp, travel dates, number of travelers, language, type of trip, chosen formula, hotel preference, desired destinations and any special requests.
31. Do I need to pay to request a quote ?
Your site planning notes state that the goal is to provide a quick proposal and personalization before payment, and your sales process is based on quotation first, then confirmation and payment link once the client agrees to proceed.
32. How do I confirm a reservation ?
A booking is confirmed once Crown Travel issues written confirmation after receipt of the required deposit or payment.
33. How much is the deposit to confirm a booking ?
The booking conditions in your travel terms state that a 30% deposit of the total amount is required to confirm a reservation.
34. What are the payment terms ?
The conditions in your source text state that payment is made in three installments: 30% at booking, 40% within two months after booking and 30% at least 45 days before the trip starts.
35. Is there a bank fee for payment ?
Yes. Your payment conditions mention a 5% bank commission included in the amount communicated to the client.
36. Can I change my itinerary after booking ?
Yes, changes may be possible, but they depend on availability and may generate additional costs payable by the client.
37. What happens if I cancel my trip ?
According to your stated terms, trips cancelled less than 45 days before departure incur cancellation fees equal to 30% of the total amount, and bank refund charges remain at the client’s expense.
38. Are flight tickets refundable if I cancel ?
No. Your travel terms state that airline tickets reserved by Crown Travel are not refundable in the event of cancellation.
39. Do I need travel insurance ?
Yes. Your source terms state that travelers must have insurance covering medical expenses, evacuation and repatriation, with a minimum medical, evacuation and repatriation coverage of USD 200,000.
40. Can Crown Travel help if something changes during the trip ?
Yes. Your commitments mention flexibility during the trip, and your terms explain that itinerary adjustments may be made when necessary due to operational, safety or travel conditions.
41. What happens in case of force majeure ?
Your terms define force majeure as events such as war, natural disasters, health crises or other unavoidable situations beyond control, and state that Crown Travel will offer a later trip date subject to availability or assist travelers already in Peru as much as possible.
42. Is my personal information protected ?
Yes. Your privacy content states that Crown Taxi & Remisse SAC implements administrative, technical and physical safeguards to protect personal information and uses it only as reasonably necessary to deliver services and comply with legal obligations.
43. Do you use cookies on your website ?
Yes. Your privacy policy states that the website uses cookies to recognize returning users, improve browsing and help customize the site experience.
44. Can Crown Travel use photos taken during tours ?
Your terms state that images, photos or videos taken during tours may be used for marketing and promotional purposes unless otherwise agreed.
45. Why choose Crown Travel for a private Peru trip ?
Crown Travel’s project is built around private, flexible and fully customizable Peru travel, with driver-guides, tailor-made itineraries, multiple service formulas and support adapted to traveler needs, budget and comfort level.